We've gathered some of the most common questions about tickets, orders, and more.
If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.
Detailný zoznam stredísk, ktoré sú súčasťou projektu, nájdete na stránke https://tatrysuperski.pl/sk/lyziarske-strediska/
You can purchase the Tatry Super Ski pass directly at www.bachledka.skiperformance.com.
This year, sales are divided into several periods:
• Pre-season – from the start of the season until 24.12.2025; skiing is possible from the opening of the first resort until 24.12.2025.
• TOP season – from 25.12.2025 to 06.01.2026.
• Main season – from 07.01.2026 to 08.03.2026.
• Off-season – from 09.03.2026 until the end of the season.
Ski passes purchased online are cheaper than those bought directly at the resort ticket offices or machines.
The card is a ski pass and serves as a carrier of the time authorization from the purchased Tatry Super Ski pass. It is issued as an RFID Skidata KeyCard or another SkiData transponder marked Tatry Super Ski. This carrier allows recording the time authorization and is intended for Tatry Super Ski passes and project partners. The card is reusable, allows storing authorization information, and requires a deposit upon issuance. The card remains the property of the seller.
A ski pass is a time-based authorization allowing unlimited rides on lifts and cable cars of the open resorts during its validity. Using the pass requires a card onto which the time authorization is recorded.
Time authorization determines how long the card will be active. It can be hourly, daily (multi-day), or seasonal.
Activation occurs when the time authorization is recorded on the Tatry Super Ski card at the ticket office or machine at the slope. It defines how long the card will be valid.
Personalization involves assigning a specific card to a user during their first pass through the turnstile at the slope.
It is assigning purchased time authorizations to an already owned Tatry Super Ski card/pass.
If you recharge Tatry Super Ski card/pass you already own, personal presence is not required. If you don’t have a Tatry Super Ski pass yet, the skipass (based on the QR code sent to your email) can only be collected at open ticket offices or machines at the resorts. Passes are not mailed to clients.
Machines are located at:
• Bachledka Ski & Sun
• Bania Ski & Fun
• Czorsztyn Ski
• Harenda
• Jurgów
• Kaniówka
• Koziniec
• Kotelnica Białczańska
• Meander Thermal & Ski Resort Oravice
• Polana Szymoszkowa
• Rusiń-Ski
• Ski Centrum Strachan
• Suche Ski
• Witów Ski
Yes. A client can purchase and charge time authorization to an existing card online using the card/pass serial number (located on the back of the pass in the format 01-16147133534668922474-7).
A document confirming the purchase of a ski pass, card/pass deposit, or attraction tickets sent by email after payment confirmation.
We accept credit/debit cards, Blik (only in Poland), mobile payments, and cash.
• Season ski pass – valid for the 2025/2026 winter season and only at Bachledka, Strachan, and Strednica resorts.
• Daily ski pass – valid for the selected number of consecutive days from card/pass activation.
• 4-hour ski pass – valid for 4 consecutive hours until 16:00.
No, ski passes are not mailed.
No, group ski passes are only available at ticket offices. Group tickets for the TreeTop Walk can be purchased online for a minimum of 15 people.
Online from 06.10.2025 to 24.12.2025; on-site from the opening of the first resort until 24.12.2025.
No, this pass can only be used on a single day, for 4 consecutive hours.
No, daily and hourly passes cannot be used before the period for which the pass was purchased.
A day at the resort lasts from the opening hours of the specific resort until its closing on that day. It does not last 24 hours.
No, it is valid only for one day.
5 days means 5 consecutive skiing days, starting from the first turnstile pass. If activated at 15:00 on the first day, that day counts as the first of the 5-day pass.
Yes. Hourly and daily passes can be used in both Slovak and Polish resorts. Seasonal passes are valid only in the 3 resorts in Ždiar.
No. The pass can still be used at the other 18 Tatry Super Ski resorts.
Children under 4.99 years, children under 16 years (5–15.99), seniors over 65 years (up to 64.99), and seniors over 75 years.
Only a daily ski pass is available for seniors over 75 at €4, purchasable only at resort ticket offices with proof of identity.
Passes for children under 4.99 years can only be purchased as a bundle with an adult pass at ticket offices. After verifying the child’s age, a DZD pass (adult + child under 4.99 years) can be purchased. The DZD price consists of the adult pass full price + €2/day for the child pass.
With an ID showing the date of birth, e.g., ID card or health insurance card.
Groups of 20 or more get a 10% discount on Tatry Super Ski passes. Every 21st person receives a full-day pass for €2/day, while the rest receive a 10% discount.
Yes, under the supervision of an adult or instructor.
€2.
Yes, it can be refunded at machines or directly at resort ticket offices.
No, new authorizations can be charged onto the old pass.
You can return it at a ticket office or machine or keep it and charge new products.
Daily passes are valid in all Tatry Super Ski resorts. Only seasonal passes are valid in the 3 resorts in Ždiar.
Hourly passes can be used in both Slovak and Polish resorts.
No.
No, it is assigned to one user and is non-transferable. If misused, it will be blocked without a refund.
Children under 15 must be supervised by an adult.
Yes. Children under 15 must wear a helmet.
Call the mountain rescue service at +421 911 144 492 or emergency number 112.
Place skis in an “X” and provide first aid.
Upon reaching 5 years of age.
Yes, the pass is valid only if the adult purchases a ski pass for themselves as well.
Only one child pass per one adult.
Yes, within the validity period of the authorization.
No, activated and used ski passes cannot be refunded.
No refund is granted. It is recommended to use another Tatry Super Ski resort.
Yes, you can submit your complaint together with proof of purchase via https://bachledka.sk/spatna-vazba-a-reklamacie.
The Resort will respond within 30 days from the date of submission.
Gift vouchers for ski passes are not available. We offer gift vouchers for the Treetop Walk attraction, which can be purchased on our website. After purchase, the voucher will be sent to the email address you provided.
The gift voucher is valid for 365 days from the date of purchase.